In the event of an emergency, your health insurance will be accepted at our emergency department regardless of in-or-out of network status. We will work with your insurance company to settle the details of the emergency room visit. Please know that our team at Family Hospital at Lake Travis wants to focus on your emergency FIRST, then worry about the financials SECOND. 

All health plans require emergency room visits to be covered and treated the same as an in-network provider. 

It is very difficult to determine the total cost of the visit prior to meeting with our medical team; for this reason, we can provide a range of costs between $400 and $1,850 for the emergency room visit, imaging, and labs. In the event you need to be observed for an extended period of time (three to 24 hours) to rule out a life-threatening concern, the self-pay rate would be $3,000. If you are concerned with the costs, we encourage you to look into our FHS membership program that includes the ER visits at no additional cost; memberships start at $125/month for individuals. We also offer couple and family membership plans!

We are required to separate our billing for legal and insurance purposes. The two separate bills are for the same visit; however, one is for the professional services rendered and the other is for the facility (emergency room, supplies, imaging, labs, etc.). 

To learn more about our billing process, visit here or speak with our billing team at:

Hours: Monday - Friday

9:00 AM - 5:00 PM

Phone: (737) 241-9033

Email: billing@familyhospitalsystems.com

Patients who have received care at our emergency hospital or any of our facilities may request copies of their medical records/health information to be released to themselves or others/third parties. If you have created a patient portal account, you may already have access to the information you need. Click here to access or register for your patient portal. Requesting your medical records online is an easy, fast, and secure way to receive your information.

We recommend online medical requests whenever possible. Just use the link below and follow the prompts: Start Medical Record Request 

For providers or third parties, please fax requests to the number below:

Fax (833) 689-1559

We are sorry to hear this!

If you are experiencing any type of emergency, we recommend you come back to the emergency room immediately. If it is not a life-threatening emergency, we do have options during business hours:

Virtual Care

In-Person Office Visits

Urgent Care Walk-in Appointments

Clinic Hours:

Monday-Friday

9:00 AM - 5:00 PM

At our walk in clinic, we are currently accepting most major insurance plans.

We accept cash-paying patients and offer memberships that provide fully covered visits and labs at our urgent care.

We use a system called Rupa Health to manage our labs process at our pediatric urgent care.

Results can be accessed in two different ways: 

Rupa Health Dashboard (Preferred Method) - Once your results are ready, Rupa will send you a notification via email or SMS to create a password to access the dashboard. Here you will be able to review your results in an easy-to-understand, patient friendly format. 

Patient Portal - Lab results will also become available in your patient portal under documents shared. These will be results sent directly from the lab.

For questions or issues accessing your labs, please call customer support.

Customer Support Available 24/7: (402) 268-1212

For questions regarding prescriptions, refills, or medication adjustments at our urgent care, please contact our patient care coordinator below:

Patient Care Coordinator: Kiera Sheffler

Email: ksheffler@familyemergencyroom.com

Phone: (737) 312-2181