Will you accept my health insurance?

In the event of an emergency, your health insurance will be accepted at our emergency department regardless of in-or-out of network status. We will work with your insurance company to settle the details of the emergency room visit. Please know that we want to focus on your emergency FIRST, then worry about the financials SECOND. (All health plans require emergency room visits to be covered and treated the same as an in-network provider)

How much will it cost without insurance?

It is very difficult to determine the total cost of the visit prior to meeting with our medical team, for this reason, we can provide range of costs between $400 - $1,850 for the emergency room visit, imaging, and labs. In the event you need to be observed for an extended period of time (3 to 24 hours) to rule out a life-threatening concern, the self-pay rate would be $3,000. If you are concerned with the costs, we encourage you look into our FHS membership program that includes the ER visits at no additional costs, memberships start at $125/m for individual. We also offer couple and family membership plans!

Why did I receive two bills?

We are required to separate our billing for legal and insurance purposes. The two separate bills are for the same visit, however one is for the professional services rendered and the other is for the facility (emergency room, supplies, imaging, labs, etc.). To learn more about our billing process, click here or speak with our billing team at: Hours: Monday - Friday 9:00 am - 5:00 pm Phone: (512) 547-5036 Email: billing@familyhospitalsystems.com

How do I access my medical records?

Patients who have received care at any of our facilities may request copies of their medical records/health information to be released to themselves or others/third parties. If you have created a Patient Portal account, you may already have access to the information you need. Contact us to learn more about our patient portal. Requesting your medical records online is an easy, fast, and secure way to receive your information. We recommend online medical requests whenever possible. Contact us to start a medical record request. For providers or third parties, please fax requests to the number below: Fax - (833) 689-1559

I was a recent patient and still do not feel well.

We are sorry to hear this! If you are experiencing type of emergency, we recommend you come back to the emergency room immediately. If it is not a life-threatening emergency, we do have options during business hours: Virtual Care In-Person Office Visits Urgent Care Walk-in Appointments Clinic Hours: Monday - Friday 9:00 am - 5:00 pm

Emergency Hospital

Austin, TX

Walk-In Primary and Urgent Care Are Welcome

(512) 547-5036

Expert Emergency Care When Every Second Counts

At Family Hospital at Lake Travis in Austin, TX, we understand that medical emergencies can happen at any time. Our state-of-the-art facilities and experienced providers are prepared to handle a wide range of urgent medical situations, ensuring you receive prompt, high-quality care when it matters most. From minor injuries to life-threatening conditions, our emergency department is equipped to address:

Abrasions/minor cuts/burns
Anaphylaxes
Animal bites
Broken bones
Burns
Contusions and abrasions
Crash injuries
Diabetic emergencies
Drowning/submersion injuries
Drug overdoses/poisonings
Electrocutions
Fractures

Heat-related illnesses
Heart attacks
Lacerations
Penetrating injuries
Psychiatric emergencies
Seizures
Severe asthma attacks
Sports injuries
Sprains and strains
Strokes
Traumatic brain injuries (TBIs)
Other life-threatening emergencies

Don't hesitate to seek help when you need it. Our team is here to provide immediate, compassionate care for you and your loved ones.

*Disclaimer: The list of above emergencies is commonly diagnosed and treated in an emergency room setting; it is not a full list of emergencies that can be treated. If you are experiencing any kind of life-threatening emergency, please call 911 immediately!

How Emergency Care Works FAQs

Will you accept my health insurance?
In the event of an emergency, your health insurance will be accepted at our emergency department regardless of in-or-out of network status. We will work with your insurance company to settle the details of the emergency room visit. Please know that we want to focus on your emergency FIRST, then worry about the financials SECOND.

(All health plans require emergency room visits to be covered and treated the same as an in-network provider)
How much will it cost without insurance?
It is very difficult to determine the total cost of the visit prior to meeting with our medical team, for this reason, we can provide range of costs between $400 - $1,850 for the emergency room visit, imaging, and labs. In the event you need to be observed for an extended period of time (3 to 24 hours) to rule out a life-threatening concern, the self-pay rate would be $3,000. If you are concerned with the costs, we encourage you look into our FHS membership program that includes the ER visits at no additional costs, memberships start at $125/m for individual. We also offer couple and family membership plans!
Why did I receive two bills?
We are required to separate our billing for legal and insurance purposes. The two separate bills are for the same visit, however one is for the professional services rendered and the other is for the facility (emergency room, supplies, imaging, labs, etc.).

To learn more about our billing process, click here or speak with our billing team at:

Hours: Monday - Friday

9:00 am - 5:00 pm

Phone: (512) 547-5036

Email: billing@familyhospitalsystems.com
How do I access my medical records?
Patients who have received care at any of our facilities may request copies of their medical records/health information to be released to themselves or others/third parties. If you have created a Patient Portal account, you may already have access to the information you need. Contact us to learn more about our patient portal. Requesting your medical records online is an easy, fast, and secure way to receive your information.

We recommend online medical requests whenever possible. Contact us to start a medical record request.

For providers or third parties, please fax requests to the number below:
Fax - (833) 689-1559
I was a recent patient and still do not feel well.
We are sorry to hear this!

If you are experiencing type of emergency, we recommend you come back to the emergency room immediately. If it is not a life-threatening emergency, we do have options during business hours:

Virtual Care
In-Person Office Visits
Urgent Care Walk-in Appointments

Clinic Hours:

Monday - Friday

9:00 am - 5:00 pm

Remember, when in doubt, it's always better to err on the side of caution. Our emergency care team is available 24/7 to assess your condition and provide appropriate treatment. Call or visit us today.

Why Immediate Medical Attention is Critical

At Family Hospital at Lake Travis, we're available 24/7, 365 days a year to handle all emergency medical needs. When you experience a medical emergency, you are able to walk into any of our facilities to have a Medical Screening Evaluation (MSE) performed that will help determine the extent of the emergency.

During the evaluation, our medical team will help stabilize the situation and determine the best course of action, which may include running additional diagnostics to rule out potentially life-threatening conditions. Some diagnostics may include our on-site imaging or labs which will provide quick results to assist the provider in creating the best treatment plan.

Pre-Register or Walk-On

Skip the wait and pre-register before arriving at the facility to speed up the process, or walk in and speak with our registration team.

Medical Screening

Our medical team will begin to evaluate you for any life-threatening conditions and use diagnostic imaging and testing if medically appropriate to determine this.

Create Treatment Plan

Your provider will call in to review results, provide diagnoses, call in any necessary prescriptions, and provide a treatment plan to help you feel better quickly.

*Following discharge, it is recommended to follow up with your Primary Care Physician (PCP). If you do not have a primary care physician, speak with our registration team at checkout, and they will be happy to help coordinate a follow-up visit with our team. You can also visit our primary care page to self-book a follow-up appointment.

Our team of board-certified emergency physicians is ready to provide expert care as soon as you arrive. Don't wait – your health is our priority. Contact us today.

Advantages of Family Hospital at Lake Travis

When you choose Family Hospital at Lake Travis as your emergency hospital in Austin, TX, you're opting for a healthcare provider that combines medical excellence with personalized attention. Our commitment to your well-being is evident in every aspect of our service:

24/7/365 availability with minimal wait times
Comprehensive on-site diagnostics, including X-ray, CT, and ultrasound
Acceptance of Medicare, Medicaid, and all major insurance plans
Bilingual staff fluent in English and Spanish
Joint Commission Certification for quality and safety
Transparent billing practices with no surprise charges

Experience the difference in patient-centered emergency care. Contact us to learn why we're the emergency hospital that Lakeway, TX, and the surrounding areas depend on.

Comprehensive Emergency Care at Family Hospital at Lake Travis

We are dedicated to providing high-quality, patient-focused care designed to meet the urgent medical needs of individuals and families throughout our community. As an emergency hospital in Austin, TX, we deliver rapid and effective treatment for a wide range of conditions, from minor injuries to life-threatening situations. Our facility is also conveniently located for those seeking an emergency hospital in Lakeway, TX, allowing us to serve nearby neighborhoods with efficiency and accessibility. We combine advanced medical technology with a compassionate approach to ensure every patient receives the attention they need when it matters most.

Serving the Greater Austin and Lakeway Communities

Our hospital is strategically positioned to support patients across both urban and suburban areas, making it easier to access immediate care without long travel times. As an emergency hospital in Austin, TX, we are equipped to handle a high volume of cases while maintaining personalized care for each individual. At the same time, we function as a dependable emergency hospital in Lakeway, TX, providing a close-to-home option for residents who require urgent medical attention. Our goal is to bridge the gap between convenience and high-quality care so patients never have to compromise when facing an emergency.

Offering a Wide Range of Emergency Services

We provide a comprehensive selection of emergency medical services tailored to meet diverse healthcare needs. Our team is prepared to treat injuries such as fractures, lacerations, and burns, as well as serious conditions like chest pain, respiratory distress, and infections. Patients who visit our emergency hospital in Austin, TX, benefit from fast diagnostics and immediate interventions designed to stabilize and treat their condition. Similarly, those relying on our emergency hospital in Lakeway, TX, can expect the same level of thorough, attentive care delivered by experienced professionals.

Utilizing Advanced Technology for Better Outcomes

We invest in modern medical equipment and on-site diagnostic tools to support efficient and precise care. Our imaging capabilities and laboratory services allow us to evaluate conditions quickly and begin treatment as soon as possible. As an emergency hospital in Austin, TX, we use this technology to streamline the care process and improve patient outcomes. In addition, our role as an emergency hospital in Lakeway, TX, means we bring the same advanced resources to a more localized setting, giving patients access to high-level care without needing to travel far.

Prioritizing Patient Experience and Support

We understand that medical emergencies can be overwhelming, which is why we focus on clear communication and compassionate care throughout every visit. From the moment patients arrive, we work to create a supportive environment where questions are answered and concerns are addressed. Whether you come to us as an emergency hospital in Austin, TX or depend on our other services, we strive to make each experience as smooth and reassuring as possible. As an emergency hospital in Lakeway, TX we are here to help with your medical needs.

Reach Out for Exceptional Emergency Care

Your health and safety are our top priorities at Family Hospital at Lake Travis. Whether you're facing a minor emergency or a critical situation, our dedicated team is prepared to provide swift, expert care. Remember, we're here for you around the clock, every day of the year. Don't hesitate to seek help when you need it most; your well-being could depend on it.

Pre-Register Here